“users add their knowledge to information resources through mechanisms such as social tagging or community annotation. These social systems enhance the utility of the materials presented while enriching and supporting the institutional descriptive effort by ‘absorbing community knowledge.’ Innovative and evocative means of user engagement enables the capture of the associative response to collections, not just the facts about them.”
Like publishers, these institutions are scrambling to figure out how to best serve the community/consumer in this time of rapid change.
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